CommercialDocumentationMedium impact
HEDIS MY2025 medical record requests
Harvard Pilgrim Health Care·Provider Newsletter
Effective date
Feb 1, 2026
We identified it
Jun 20, 2026
Summary
Point32Health (Harvard Pilgrim and Tufts Health Plan) will begin sending HEDIS MY2025 medical record requests to providers starting February 2026. Providers must electronically submit requested medical records via fax or secure email by February 28, 2026 to support quality measurement requirements.
Action Required
By February 28, 2026: Medical billing team and clinical staff must respond promptly to Point32Health HEDIS medical record requests received via mail starting February 2026. Submit requested records electronically via fax to 617-673-0754 or secure email to HEDIS@point32health.org. Designate staff to monitor for multiple mailing packets and ensure all member records requested are provided to maintain HEDIS quality measure compliance.