CommercialAdministrativeLow impact
Language interpretation services reminder
Harvard Pilgrim Health Care·Provider Newsletter
We identified it
Jun 20, 2026
Summary
Point32Health (Harvard Pilgrim and Tufts Health Plan) has issued a reminder about available language interpretation services for non-English speaking patients. The policy provides specific phone numbers for different plan types and outlines requirements for in-person interpreter requests.
Action Required
Immediately: Front desk staff should update contact lists with interpretation service phone numbers: Harvard Pilgrim Commercial (888-333-4742), Tufts Commercial (800-462-0224), Tufts RITogether (844-301-4093), Tufts Health Together/Direct (888-257-1985), Tufts One Care (855-393-3154). For Tufts RITogether in-person interpreters, schedule requests at least 72 hours before patient visits. Staff should also note TTY service availability via 711 for hearing-impaired patients.