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Members’ rights and responsibilities
Harvard Pilgrim Health Care·Provider Newsletter
We identified it
Jun 20, 2026
Summary
Point32Health (Harvard Pilgrim and Tufts Health Plan) has issued a reminder about members' rights and responsibilities documentation. This is informational guidance directing providers to review existing policies in their respective provider manuals, with variations by state and product lines.
Action Required
Review members' rights and responsibilities sections in Point32Health provider manuals specific to your patient populations. Access documents through the Member Care section of Commercial Provider Manual for Harvard Pilgrim, and Members chapters for Tufts Health Plan commercial, public plans, and senior products manuals. Contact Provider Services if physical copies are needed.