CommercialAdministrativeMedium impact
Help us keep directory information up to date
Harvard Pilgrim Health Care·Provider Newsletter
We identified it
Jun 20, 2026
Summary
Harvard Pilgrim Health Care and Tufts Health Plan now require providers to review and update their directory information every 90 days in accordance with the No Surprises Act of 2021. Failure to maintain current directory information will result in suppression from provider directories until information is validated.
Action Required
Every 90 days: Administrative staff must review and update provider directory information including practice location, phone number, hours of operation, and provider availability to accept new patients. Individual practitioners should update via CAQH Provider Data Portal. Facilities must complete attestation forms through HPHConnect (Harvard Pilgrim) or Tufts Health Plan secure provider portal. Report contractual changes to PPC@point32health.org (Harvard Pilgrim) or provider_information_dept@point32health.org (Tufts). Failure to update within 90 days will result in directory suppression.