MedicaidAdministrativeHigh impact

Reminder: comply with EVV usage requirements

Q: Who is affected by this change?

This affects Harvard Pilgrim Health Care Physical Therapy, Occupational Therapy, Speech Therapy, Wound Care providers in MA on Medicaid plans.

Harvard Pilgrim Health Care·MA · Physical Therapy, Occupational Therapy, Speech Therapy +1 more·Provider Newsletter

Effective date

Not stated

We identified it

Jun 20, 2026

Days to comply

—

Summary

This is a compliance reminder requiring all providers who render personal care and home health services to use Electronic Visit Verification (EVV) systems to verify services as delivered. Non-compliance may result in contract termination with MassHealth and Tufts Health Plan.

Action Required

Action needed

Immediately: All providers rendering personal care and home health services must register for and actively use an EVV system (Sandata EVV or approved alternate vendor). Ensure all visits capture required data elements (service type, patient, date, location, provider, time) electronically at time of visit for auto-verification. Contact provided support numbers for registration assistance. Failure to comply may result in contract termination.

Related policy hubs

Harvard Pilgrim Health Care policies MA policy changes Physical Therapy Occupational Therapy Speech Therapy Wound Care