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Get patients in for preventive services and screenings
Harvard Pilgrim Health Care·Provider Newsletter
We identified it
Jun 20, 2026
Summary
Point32Health is encouraging providers to proactively schedule patients for preventive services and screenings to improve HEDIS performance and close gaps in care. The insurer provides member-level gap in care reports through various electronic systems and recommends monthly monitoring to identify patients overdue for screenings, lab work, and routine preventive care.
Action Required
Immediately: Contact Point32Health to establish access to gap in care reports for your applicable plan types (Harvard Pilgrim via HPHConnect/secure FTP, Tufts Senior Products via EDD mailbox or secure email, Public Plans via secure FTP/email). Schedule monthly review meetings to monitor gap reports and proactively schedule patients for overdue preventive services including cervical cancer screenings, depression screenings, diabetic eye exams, and routine lab work. For Tufts Senior Products questions, contact Star_Team@point32health.org.