Medicare AdvantageAdministrativeLow impact
The annual CAHPS survey: How your office impacts the member experience
AmeriHealth New Jersey·Quality Measures
We identified it
Jun 20, 2026
Summary
This policy provides information about the annual CAHPS survey that Medicare Advantage members complete to evaluate their healthcare experience. Healthcare offices should understand that their service quality and patient interactions directly impact member satisfaction scores measured through this survey.
Action Required
Ongoing: All staff should prioritize excellent customer service and patient experience during Medicare Advantage member visits, as these interactions will be evaluated through the annual CAHPS survey. Front desk and clinical staff should ensure timely, courteous service and clear communication to maintain high satisfaction scores.