MedicaidAdministrativeLow impact
Provider Announcement
Oregon Health Plan·OR·Provider
Effective date
Mar 19, 2020
We identified it
Jun 20, 2026
Summary
This is a COVID-19 operational guidance document for Non-Emergent Medical Transportation (NEMT) providers in Oregon, effective March 19, 2020. It establishes protocols for NEMT providers regarding symptomatic workers, vehicle cleaning/disinfection standards, and service refusal rights for both drivers and passengers. This guidance does not directly affect billing codes or claim processing but establishes operational requirements that may impact service availability and documentation.
Action Required
This policy is informational and operational in nature. Billing teams should be aware that: (1) NEMT service denials or unavailability may increase if drivers or passengers exercise refusal rights per this guidance; (2) Claims for NEMT services may include documentation of COVID-19 safety protocols being followed; (3) No changes to billing codes, prior authorization processes, or claim submission procedures are required. Providers should notify transportation brokers of this guidance if not already aware, but no billing system updates are needed.