CommercialCoverageHigh impact
DCBS-OHA Telehealth Guidance - Issued March 24 2020
Oregon Health Plan·OR·Plan
Effective date
Mar 24, 2020
We identified it
Jun 20, 2026
Summary
Oregon has issued emergency telehealth guidance requiring all health plans to cover telehealth services at the same reimbursement rates as in-person visits, eliminate barriers like established patient requirements, and ensure cost-sharing is no greater than in-person services during the COVID-19 outbreak.
Action Required
Immediately: Billing team must update systems to accept telehealth services for all covered conditions at equivalent reimbursement rates as in-person visits. Update billing procedures to allow telehealth for new patients, accept verbal authorizations with disclosed cost-sharing, and ensure cost-sharing matches in-person rates. Providers can deliver services from home using video, telephone, or other platforms including non-encrypted services like FaceTime and Skype. Update encounter forms and billing software to accommodate expanded telehealth billing requirements.