MedicaidAdministrativeMedium impact
Providing Culturally and Linguistically Appropriate Services During the COVID-19 Emergency
Oregon Health Plan·OR·Plan
Effective date
May 11, 2020
We identified it
Jun 20, 2026
Summary
Oregon Health Authority requires all Medicaid providers and CCOs to provide culturally and linguistically appropriate services (CLAS) during COVID-19, including ensuring meaningful language access for telemedicine services. CCOs must reimburse certified interpreters for telemedicine services at the same rate as in-person interpretation.
Action Required
Immediately: Oregon Medicaid providers must ensure all telemedicine services include access to certified interpreters when needed. Billing teams should verify that interpreter services for telemedicine visits are being reimbursed at the same rate as in-person services. Update telemedicine workflows to include CLAS standards compliance and document cultural/language accommodations provided.