MedicaidAdministrativeMedium impact
Eliminating Barriers to Care for People with Disabilities during the COVID-19 Pandemic
Oregon Health Plan·OR·Plan
Effective date
Feb 3, 2021
We identified it
Jun 20, 2026
Summary
Oregon Health Authority requires all healthcare providers to make reasonable modifications to COVID-19 policies for patients with disabilities who cannot comply with safety procedures like mask wearing or COVID testing. Staff must be trained on ADA requirements and develop alternatives to ensure access to care.
Action Required
Immediately: Train all front desk staff, schedulers, and care coordinators on ADA requirements for COVID-19 accommodations. Develop written policies for reasonable modifications including increased PPE for staff, first appointment scheduling, extended cleaning time, separate entrances, and allowing support persons. Identify ADA contact persons within the practice to minimize service delays. Review current COVID-19 policies to ensure compliance with disability accommodation requirements.