MedicaidAdministrativeLow impact
Fee-for-service NEMT call center closure requests and operational guidance
Oregon Health Plan·OR·Provider
Effective date
Nov 22, 2021
We identified it
Jun 20, 2026
Summary
Oregon Health Authority issued operational guidance for NEMT (Non-Emergency Medical Transportation) brokerages regarding call center closure requests beyond standard holidays. Brokerages must submit written requests 30 days in advance and ensure alternative access methods during closures.
Action Required
No direct action required for billing teams. This policy affects NEMT transportation brokerages' operational procedures, not medical billing or coding practices. Transportation coordinators should be aware that NEMT services may have modified availability during non-standard holidays.