MedicaidAdministrativeLow impact
NEMT call center closure requests not required for observed holidays
Oregon Health Plan·OR·Plan
Effective date
Sep 30, 2022
We identified it
Jun 20, 2026
Summary
Oregon Medicaid NEMT brokerages can now close their call centers on six specified holidays and their observed dates (when holidays fall on weekends) without requiring prior approval from the Oregon Health Authority. This clarifies that observed holiday dates (Friday before Saturday holidays, Monday after Sunday holidays) are also permitted closure days.
Action Required
No action required for billing teams. This policy applies only to Non-Emergency Medical Transportation (NEMT) call center operations in Oregon, not to medical billing or healthcare provider practices.