MedicaidAdministrativeLow impact
Participation of application assisters in calls with CCO members
Oregon Health Plan·OR·Plan contract
Effective date
May 24, 2023
We identified it
Jun 20, 2026
Summary
Oregon Health Authority now allows coordinated care organizations (CCOs) to conduct three-way calls between CCO representatives, members, and OHA-certified Community Partners (application assisters), provided the CCO obtains verbal consent from the member. This clarifies that application assisters can participate in member calls to help with healthcare coordination.
Action Required
No immediate action required for billing teams. This is an administrative clarification allowing application assisters to participate in member calls with CCOs when verbal consent is obtained. Billing processes remain unchanged.