MedicaidAdministrativeLow impact
Change to NEMT call center script due December 15, 2023
Oregon Health Plan·OR·Plan contract
Effective date
Jan 2, 2024
We identified it
Jun 20, 2026
Summary
Oregon Health Authority has waived the December 15, 2023 deadline for CCOs to submit NEMT call center scripts. Instead, CCOs must now submit an attestation by January 2, 2024 that their scripts meet content requirements OHA will provide by December 1, 2023.
Action Required
This change affects Coordinated Care Organizations (CCOs) in Oregon, not individual medical billing teams. No direct action required for healthcare practice billing operations as this relates to CCO administrative requirements for Non-Emergent Medical Transportation call center scripts.