MedicaidAdministrativeLow impact
Appointment verification for travel to Substance Use Disorder or Women, Infants and Children services
Oregon Health Plan·OR · Family Medicine, Pediatrics, Psychiatry +1 more·Plan contract
Effective date
Dec 11, 2023
We identified it
Jun 20, 2026
Summary
Oregon Health Authority updated appointment verification procedures for Non-Emergent Medical Transportation (NEMT) services to Substance Use Disorder and Women, Infants and Children programs. Verification must now be done with the member rather than the appointment location.
Action Required
Oregon providers using NEMT services should communicate with their transportation contractors to ensure appointment verification for SUD and WIC services is conducted with the member rather than the facility. Update any internal processes that reference NEMT verification procedures.