CommercialAdministrativeLow impact
Hold The Phone - Find What You Need on CareFirst Direct
CareFirst BlueCross BlueShield·Provider News
Effective date
Aug 16, 2022
We identified it
Jun 20, 2026
Summary
CareFirst BlueCross BlueShield is encouraging providers to use online self-service tools on CareFirst Direct instead of calling due to high call volumes. Providers can check eligibility, benefits, claim status, and submit inquiries online rather than waiting on hold.
Action Required
Immediately: Train billing staff to use CareFirst Direct online portal for eligibility verification, claim status checks, and benefit inquiries instead of calling. Access training materials at carefirst.com/learning and bookmark carefirst.com/providersupport for quick reference.