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Coming Soon: Updates to CareFirst on Call

CareFirst BlueCross BlueShield·Provider News
Effective date
Nov 1, 2022
We identified it
Jun 20, 2026
Days to comply
—

Summary

CareFirst is updating their CareFirst on Call phone system in November 2022 to remove voice input functionality. Providers will only be able to use touchtone keypad entry for numbers and letters when calling Provider Services, but can still use their CareFirst provider number, Billing NPI, and Tax ID.

Action Required

Action needed
Before November 2022: Train billing staff on new touchtone-only entry method for CareFirst on Call system. Review updated quick reference guides at carefirst.com/providerguides when available closer to launch date. Learn how to enter alpha characters using telephone keypad instead of voice input.

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