CommercialAdministrativeMedium impact
Upcoming Chart Retrieval Requests
CareFirst BlueCross BlueShield·Provider News
Effective date
Jan 1, 2024
We identified it
Jun 20, 2026
Summary
CareFirst BlueCross BlueShield will be conducting medical record retrieval requests in 2024 for regulatory compliance and audits. Providers must respond within 15 days at no charge, with electronic submission preferred, and noncompliance may result in network participation issues and financial penalties.
Action Required
Before 2024 chart retrieval requests begin: 1) Administrative staff must review the 2024 Record Retrieval Calendar to identify which vendors may contact the practice 2) Update practice contact information (address, phone, fax, email) via CareFirst's Update Practice Info page 3) Subscribe to provider communications using practice-level email 4) Review contracts with third-party print/copy vendors to ensure CareFirst compliance terms 5) Prepare EMR systems for electronic record access/submission 6) Respond to any record requests within 15 days (ideally within one week) using electronic means when possible. Failure to comply may jeopardize network participation and result in financial penalties.