CommercialAdministrativeLow impact
Enhancements to the PCMH Care Management Process
CareFirst BlueCross BlueShield·Family Medicine, Internal Medicine, General Practice +1 more·Provider News
Effective date
Jan 2, 2024
We identified it
Jun 20, 2026
Summary
CareFirst is streamlining their Care Management referral process for PCMH providers by introducing a single phone line (888-264-8648) and secure email (CareManagement@carefirst.com) for all referrals, replacing the previous complex referral system. This change affects care coordination workflows but does not directly impact billing codes or reimbursement.
Action Required
By January 2, 2024: Clinical staff should update care management referral procedures to use the new single phone line (888-264-8648) or secure email (CareManagement@carefirst.com) for all CareFirst member referrals. Update office procedures and staff training materials to reflect the streamlined referral process.