CommercialAdministrativeHigh impact
Cybersecurity Incident – Change Healthcare
CareFirst BlueCross BlueShield·MD·Provider News
Effective date
Feb 21, 2024
We identified it
Jun 20, 2026
Summary
Change Healthcare experienced a cybersecurity incident affecting multiple healthcare entities including CareFirst BlueCross BlueShield. CareFirst has severed connections with Change Healthcare and is directing providers to use alternative methods for eligibility verification while the incident is being resolved.
Action Required
Immediately: All staff must use alternative eligibility verification methods. For Commercial/FEP/Medicare Advantage members: use CareFirst Direct portal or call 800-842-5975. For Community Health Plan Maryland Medicaid/Dual Prime: use MyHealthPortal or call 410-779-9359 or 800-730-8543. Front desk and billing teams should update workflows to use these backup verification methods until Change Healthcare services are restored.