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Important Provider Information Regarding CAHPS Survey
CareFirst BlueCross BlueShield·Provider News
Effective date
Mar 15, 2024
We identified it
Jun 20, 2026
Summary
CareFirst BlueCross BlueShield is reminding providers about the annual CAHPS survey period from March through June, where random members receive surveys about their healthcare experiences. The policy provides resources and encourages providers to help patients complete these satisfaction surveys.
Action Required
Ongoing March-June: Front desk and clinical staff should encourage patients to complete CAHPS surveys when they receive them via mail or email. Consider reviewing the provided CAHPS Course and Provider Guide to understand best practices for improving patient satisfaction scores.