All PlansAdministrativeHigh impact
Effective September 1 - Use Self-Service Options for Common Requests
CareFirst BlueCross BlueShield·Dentistry·Reimbursement
Effective date
Sep 1, 2025
We identified it
Jun 20, 2026
Summary
Effective September 1, 2025, CareFirst will redirect routine dental billing inquiries (eligibility, benefits, claim status, remittance, fee schedules) to self-service options through CareFirst Direct portal and CareFirst on Call phone system. The provider service team will no longer handle these requests by fax or phone.
Action Required
By September 1, 2025: Dental billing team must register for CareFirst Direct portal if not already done and bookmark self-service resources at carefirst.com/learning. Stop submitting benefit fax requests and routine inquiries to provider service team. Use CareFirst Direct portal for eligibility/benefits, claim status, remittance, and fee schedules. Use CareFirst on Call (IVR) system for phone inquiries. Train staff on new self-service processes using provided training resources.