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Patient Satisfaction Surveys are Coming

CareFirst BlueCross BlueShield·Provider News
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

The annual CAHPS (Consumer Assessment of Healthcare Providers & Systems) patient satisfaction surveys will be sent to members in spring 2026. This survey focuses on patient experience with their personal doctors and provides insights that can help improve care quality, patient retention, and performance on incentive programs.

Action Required

Action needed
Access the provided CAHPS guide and review tips to improve patient experience. Consider implementing patient service improvements before spring survey distribution to potentially improve survey responses and performance on CAHPS-based incentive programs.

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