All PlansAdministrativeMedium impact
Important Information if you Use a Third-Party Billing Company
CareFirst BlueCross BlueShield·Reimbursement
Effective date
May 18, 2026
We identified it
Jun 20, 2026
Summary
CareFirst is directing third-party billing companies to use self-service tools (CareFirst Direct and CareFirst on Call) instead of contacting Provider Services for information that can be accessed independently. This policy aims to reduce unnecessary calls to Provider Services by encouraging billing companies to utilize available online resources.
Action Required
Immediately: If your practice uses a third-party billing company, inform them to use CareFirst Direct and CareFirst on Call self-service tools instead of calling Provider Services for routine information. Billing staff should ensure the third-party company is trained on these self-service platforms to avoid service delays.