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Network News - 4th Quarter 2024
Blue Cross and Blue Shield of Louisiana·LA·Provider News
Effective date
Jan 20, 2025
We identified it
Jun 20, 2026
Summary
Blue Cross Blue Shield of Louisiana updated their Customer Care phone system policies effective January 20, 2025. Out-of-network providers will no longer have phone access to Customer Care and must use the iLinkBlue online portal for all inquiries including benefits verification, claims status, and authorizations.
Action Required
By January 20, 2025: If you are an out-of-network provider for BCBS Louisiana, register for and begin using iLinkBlue portal at www.lablue.com/ilinkblue for all benefits verification, claims inquiries, and authorization requests. Phone support will no longer be available. In-network providers calling Customer Care must have member effective/termination dates for eligibility questions and claim numbers/amounts for claims inquiries ready to verify they attempted iLinkBlue first.