CommercialAdministrativeMedium impact
20-024 Rescheduled Appointments Must Meet Timely Access Standards
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net now requires that rescheduled appointments must meet the same timely access standards as initial appointments, with specific timeframes ranging from 48 hours for urgent PCP visits to 30 business days for well-woman visits. Health Net will monitor appointment scheduling quarterly and provide education to providers who fail to meet these standards.
Action Required
Immediately: Front desk staff must ensure all rescheduled appointments meet Health Net's timely access standards - urgent PCP visits within 48 hours, urgent specialty within 96 hours, non-urgent PCP within 10 business days, non-urgent specialty within 15 business days. Update scheduling protocols and staff training to comply with these timeframes. Failure to meet standards may result in Health Net education requirements and potential access to care grievances.