MedicaidAdministrativeMedium impact
Missouri Medicaid: Appointment availability standards
UnitedHealthcare·MO·State news
Effective date
Apr 15, 2026
We identified it
Jun 13, 2026
Summary
Missouri Medicaid providers in network with UnitedHealthcare Community Plan of Missouri must comply with state-mandated appointment availability standards set by the Missouri Department of Social Services. The standards apply to both primary care providers and specialists and require scheduling appointments within specific required time frames.
Action Required
Immediately: Scheduling and front office staff must review and implement MO HealthNet appointment availability standards found in the Community Plan of Missouri Care Provider Manual. Ensure all staff understand state access standards for scheduling primary care and specialist appointments within required time frames. Keep standards available for reference to support compliance with Missouri Department of Social Services requirements.