All PlansAdministrativeLow impact
New Long-Term Care Regulation Credentialing Call Center Set for July
Texas Medicaid·TX·Enrollment
Effective date
Jul 1, 2026
We identified it
Jun 12, 2026
Summary
Three long-term care credentialing programs (NFA, MA, and NATCEP) will transition to a new call center with number 512-438-5800 starting July 2026. Existing program phone numbers will be disconnected 3-4 months after implementation.
Action Required
By July 2026: Update contact information for long-term care credentialing inquiries to use new call center number 512-438-5800. Replace old program numbers in staff directories and reference materials. Monitor program websites for implementation alerts.