CommercialAdministrativeMedium impact
20-563 Language Assistance Program and Cultural Competency Services
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net has updated their Language Assistance Program requiring providers to document member language preferences and interpreter service usage in medical records, and to request interpreter services at least 5 business days before appointments. The policy establishes specific requirements for language assistance services and cultural competency training for all participating providers.
Action Required
Immediately: All staff must document patient language preferences (including English) and any use or refusal of interpreter services in medical records. Front desk staff must request interpreter services from Health Net at least 5 business days before appointments using the phone number on member ID cards. All providers must complete cultural competency training. Update intake forms and EMR templates to capture language preference documentation.