Medicare AdvantageDocumentationMedium impact
20-564 Language Assistance Program and Cultural Competency Services
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net updated their Language Assistance Program requirements for providers, mandating documentation of member language preferences and interpreter service usage in medical records. The policy requires advance requests for interpreter services (5 business days) and establishes specific protocols for serving limited English proficiency members.
Action Required
Immediately: Front desk staff must request interpreter services at least 5 business days before appointments for Health Net patients with limited English proficiency by calling Member Services. Clinical staff must document the member's language preference and use/refusal of interpreter services in all medical records. Update intake forms to capture language preferences and train staff on prohibited practices like using minors as interpreters.