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20-565 Language Assistance Program and Cultural Competency Services

Health Net·CA·Prior Authorization
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Health Net updated their Language Assistance Program requirements for providers, mandating free interpreter services for limited English proficiency patients, proper documentation of language preferences in medical records, and completion of cultural competency training within 24 months.

Action Required

Action needed
Immediately: Document patient language preferences and interpreter service usage/refusal in medical records for all Health Net patients. Request interpreter services at least 5 business days before appointments by calling 1-855-464-3571 (LA County) or 1-855-464-3572 (San Diego County). Providers must complete 2 hours of cultural competency training within 24 months and notify Health Net at PSOps@healthnet.com with certificate of completion and NPI number. Front desk staff must provide member grievance forms upon request and never use minors as interpreters except in documented emergencies.

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