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MedicaidDocumentationMedium impact

20-566 Language Assistance Program and Cultural Competency Services

Health Net·CA·Prior Authorization
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Health Net updated their Language Assistance Program requiring providers to offer free interpreter services, document language preferences in medical records, and complete cultural competency training. This applies to Medi-Cal members in 7 California counties.

Action Required

Action needed
Immediately: Front desk staff must request interpreter services 5 business days before appointments by calling 1-800-675-6110. Clinical staff must document member's language preference and interpreter service use/refusal in medical records. Providers must complete 2-hour cultural competency training within 24 months and email certificate to PSOps@healthnet.com with NPI and completion statement.

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