MedicaidAdministrativeMedium impact
20-567 Language Assistance Program and Cultural Competency Services
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health (Medi-Cal) has established a Language Assistance Program requiring providers in Fresno, Kings, and Madera counties to provide free interpreter services, document language preferences in medical records, and complete cultural competency training within 24 months.
Action Required
Immediately: All providers must contact CalViva Health Member Services at 1-888-893-1569 to request interpreter services at least 5 business days before appointments. Document member's language preference and interpreter service usage/refusal in medical records for every encounter. Complete 2 hours of cultural competency training within 24 months and notify Health Net at PSOps@healthnet.com with certificate, NPI, and completion statement. Front desk staff must provide translated grievance forms upon request.