MedicaidAdministrativeMedium impact
20-570 Language Assistance Program and Cultural Competency Services
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
CalViva Health in Fresno, Kings and Madera counties has updated language assistance requirements for hospitals treating Medi-Cal members with limited English proficiency. Hospitals cannot use minors or unqualified staff as interpreters and must contact the health plan for interpreter services if unavailable.
Action Required
Immediately: Hospital staff must review current interpreter practices and ensure compliance with language assistance regulations. Contact CalViva Health at the number on member ID cards when interpreter services are needed. Document any emergency use of attending adults as interpreters in the medical record. Schedule cultural competency training for all providers through the Office of Minority Health at 1-800-977-6750.