CommercialAdministrativeMedium impact
20-632 Get Ready for the 2020 Provider Appointment Availability and After Hours Access Surveys
Health Net·CA·Provider News
Effective date
Aug 1, 2020
We identified it
Jun 20, 2026
Summary
Health Net is conducting Provider Appointment Availability and After-Hours Access Surveys from August through December 2020 to assess compliance with regulatory access standards. Providers must respond to surveys within 5 business days or face potential corrective action plans and network participation impacts.
Action Required
August-December 2020: All providers must respond to Health Net appointment availability surveys within 5 business days of receipt via email, fax, or phone. Verify your practice meets access standards: urgent care within 48 hours (PCP) or 96 hours (SCP), non-urgent within 10-15 business days, after-hours response within 30 minutes. Indicate if you offer walk-in/same-day appointments on the survey. Contact DMHC_AccessIP@healthnet.com with questions. Failure to respond may result in corrective action plans or network participation issues.