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20-663 Help Your Patients Feel Safe and Learn How We've Done the Same

Health Net·CA·Reimbursement
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

Health Net has issued guidance to help providers reassure patients about seeking care during COVID-19, including communication strategies, telehealth options, vaccination campaigns, and available patient resources. This is primarily informational guidance rather than a billing policy change.

Action Required

Action needed
Review patient communication strategies and telehealth options. Consider implementing the suggested patient comfort measures such as outlining COVID-19 prescreening, mask protocols, and disinfectant procedures. Inform patients about available telehealth services and mental health resources if they are uncomfortable with in-person visits.

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