MedicaidAdministrativeMedium impact
20-670 Have a Plan Ready When Disaster Strikes
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net Medi-Cal has issued new guidance requiring healthcare practices to develop comprehensive disaster preparedness plans to maintain continuity of care during emergencies. This includes protocols for resource management, emergency response, crisis communications, and stress management for both staff and members.
Action Required
Within 60 days: Practice administrators should develop a disaster preparedness plan following the outlined steps including program management, planning, implementation, and testing protocols. Review the Department of Homeland Security's Ready website and Governor's Office of Emergency Services resources. Implement disaster-responsive and trauma-informed care principles. Ensure staff are trained on mental health resources for members including CalHOPE Crisis Services (833-317-4673) and MHN referrals (1-800-327-4103). Contact Health Net Provider Services at 1-800-675-6110 with questions.