MedicaidAdministrativeHigh impact
20-701 Hospital Notification Unit 800 Number Temporarily Suspended
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health has temporarily suspended their Hospital Notification Unit (HNU) 800 number during the COVID-19 emergency. Hospitals and facilities in Fresno, Kings, and Madera counties must now fax inpatient authorization requests to 1-800-676-7969 and call 1-888-893-1569 for authorization status updates.
Action Required
Immediately: Hospital billing teams in Fresno, Kings, and Madera counties must stop using the CalViva Health HNU 800 number for inpatient authorization requests. Fax all inpatient authorization requests to 1-800-676-7969 instead. For urgent authorization status inquiries, call the Provider Services Center at 1-888-893-1569. Update workflow procedures and staff training to reflect these temporary contact changes.