CommercialPrior AuthHigh impact
20-699 Hospital Notification Unit 800 Number Temporarily Suspended
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net has temporarily suspended their Hospital Notification Unit (HNU) 800 number during the COVID-19 emergency. Hospitals and ancillary providers must now fax inpatient authorization requests to 1-800-676-7969 and call specific Provider Services Center numbers to check authorization status instead of using the HNU 800 number.
Action Required
Immediately: Update authorization request workflow to fax all Health Net inpatient authorization requests to 1-800-676-7969 instead of calling the HNU 800 number. Train staff to use the appropriate Provider Services Center phone numbers for authorization status checks based on plan type (e.g., 1-800-641-7761 for Employer Group plans, 1-888-926-2164 for Individual Family Plans, 1-800-675-6110 for Medi-Cal). Update authorization tracking procedures and staff reference materials with new contact numbers.