MedicaidAdministrativeLow impact
20-957 Learn About Member Diversity, Cultures and Person-First Language
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net issued new guidelines requiring providers to understand member diversity and use person-first language when communicating with patients. This is primarily a communication and cultural competency training policy that does not change billing procedures or coding requirements.
Action Required
Immediately: Review cultural competency guidelines and implement person-first language in patient communications. Staff should ask patients about alternative medicines and botanical treatments to ensure complete medical history. Contact Health Net Cultural and Linguistic Services at 1-800-977-6750 for questions or additional resources.