MedicaidAdministrativeLow impact
20-956m Learn About Member Diversity, Cultures and Person-First Language
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net has issued guidance on using person-first language and understanding cultural diversity when communicating with patients. This policy emphasizes reducing stigma, asking about alternative medicine use, and using appropriate language that puts the person before their diagnosis or characteristics.
Action Required
Immediately: All patient-facing staff should adopt person-first language when communicating with patients (e.g., say 'person with diabetes' not 'diabetic'). Providers should routinely ask patients about use of botanical or alternative medicines during visits to identify potential drug interactions. Front desk and clinical staff should review the Better Communication, Better Care toolkit and be prepared to use appropriate pronouns and names patients prefer.