MedicaidAdministrativeMedium impact
21-394 Improve Your Patients' Experience with Timely Access
Health Net·CA·Provider News
Effective date
Jun 22, 2021
We identified it
Jun 20, 2026
Summary
HealthNet California has issued guidance on improving patient experience with timely access to care, specifically affecting physicians and participating physician groups. This policy applies to Medi-Cal providers in 9 California counties and emphasizes timely access standards.
Action Required
Review the timely access requirements PDF document to understand specific scheduling and access standards for Medi-Cal patients. Ensure appointment scheduling practices comply with HealthNet's timely access requirements in the specified counties.