MedicaidAdministrativeMedium impact
21-504 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net's Language Assistance Program (LAP) policy clarifies that hospitals cannot require members to bring their own interpreters or use minors/unqualified staff for interpretation. Hospitals must contact Health Net for interpreter services when needed, and specific documentation requirements apply when using attending adults as interpreters in limited circumstances.
Action Required
Immediately: Staff must stop asking members to bring their own interpreters or using minors for interpretation. When interpreter services are needed, contact Health Net at the number on member's ID card. If using an attending adult interpreter in emergencies or by member request, document the reason in the medical record. Front desk and clinical staff should review cultural competency training options from Office of Minority Health.