MedicaidAdministrativeMedium impact
21-505 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net's Language Assistance Program requires hospitals to provide interpreter services for CalViva Health members with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals cannot require members to bring their own interpreters or use minors to interpret, and must contact the number on the member's ID card if they cannot provide interpreter support.
Action Required
Immediately: Hospital billing and front desk staff must ensure interpreter services are available for CalViva Health Medi-Cal members who need language assistance. Contact the number on member's ID card if hospital cannot provide interpreter support. Document any emergency use of attending adults as interpreters in the member's medical record with justification.