CommercialAdministrativeMedium impact
21-498 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net has updated its Language Assistance Program policy requiring providers to offer free interpreter services to members with limited English proficiency, hearing impairments, or low vision. Providers must document language preferences and interpreter service usage in medical records, and cannot require members to bring their own interpreters.
Action Required
Immediately: Front desk staff must offer free interpreter services to Health Net patients with language barriers by calling the number on the member's ID card at least 5 business days before appointments (or use phone interpreters for same-day needs). Clinical staff must document the member's language preference and interpreter service usage or refusal in medical records for every encounter. Stop requiring patients to bring their own interpreters - this is now prohibited except in emergencies.