Medicare AdvantageAdministrativeMedium impact
21-499 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net requires providers to offer free interpreter services for patients with limited English proficiency, hearing difficulties, or low vision. Providers must document language preferences in medical records and request interpreters at least 5 business days in advance, with phone interpreters available for same-day appointments.
Action Required
Immediately: Front desk staff must request interpreter services by calling Health Net Member Services (number on member ID card) or 800-929-9224 at least 5 business days before appointments. Clinical staff must document patient's language preference and interpreter service usage/refusal in medical records for all Health Net patients. Train staff on prohibited practices including not allowing patients to bring their own interpreters or using minors to interpret except in documented emergencies.