CommercialAdministrativeMedium impact
21-500 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net has updated their Language Assistance Program policy requiring providers to offer free interpreter services to members with limited English proficiency or disabilities. Providers must document language preferences and interpreter service usage in medical records, and cannot ask members to bring their own interpreters.
Action Required
Immediately: Front desk staff must offer free interpreter services to Health Net members with limited English proficiency by calling Member Services at the number on member ID cards or Provider Services at 855-464-3571 (LA) or 855-464-3572 (SD). Request interpreters at least 5 business days before appointments. Clinical staff must document member's language preference and interpreter service usage/refusal in medical records for all appointments. Never ask members to bring their own interpreters except in emergencies.