MedicaidAdministrativeMedium impact
21-501 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net's Language Assistance Program requires providers to offer free interpreter services for members with limited English proficiency and document language preferences in medical records. Providers must request interpreters 5 business days in advance and cannot ask patients to bring their own interpreters.
Action Required
Immediately: Front desk staff must request Health Net interpreter services at 800-675-6110 at least 5 business days before appointments for members with limited English proficiency. Clinical staff must document patient's language preference and interpreter use/refusal in medical records for every encounter. Stop asking patients to bring their own interpreters - this is prohibited except in emergencies.