MedicaidAdministrativeMedium impact
21-502 Meet Members Language Needs with the Language Assistance Program
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
CalViva Health has updated their Language Assistance Program requiring providers in Fresno, Kings and Madera counties to provide free interpreter services for Medi-Cal members with limited English proficiency. Providers must document language preferences in medical records and request interpreters at least 5 business days in advance for appointments.
Action Required
Immediately: Front desk staff must begin requesting free interpreter services by calling CalViva Health Member Services at 888-893-1569 at least 5 business days before appointments for members with limited English proficiency. Clinical staff must document the member's language preference and interpreter service usage or refusal in the medical record for all patient encounters. Administrative staff should obtain translated member grievance forms from the Provider Library when requested by members.